We’re here to help, especially on the tough days.
When something unexpected happens, it can feel overwhelming. Our job is to make things easier. Whether it’s a small incident or something major, you’re not alone - we’ll guide you through each step and deal with the insurer on your behalf.
Need Help Right Now?
If anyone is in danger, please call 111 immediately. Your safety always comes first.
Once things are safe, we can help you understand what to do next and how to protect your home, business, or vehicle from further damage.
Online Claim Notification
Quick and simple. Tell us what’s happened, and we’ll call you back.
Prefer to talk to someone?
We’re just a phone call away. Our claims team’s contact details are below:
Phone: 0800 800 320
Email: claims.general@sharenz.com
Hours: Mon–Fri, 8:30am–5:00pm
After-hours emergencies: 0800 800 320
Frequently Asked Questions
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Stay safe, check on others, and contact emergency services if needed.
If the situation is safe, take photos or videos and note down what happened. These help later, but don’t stress if you don’t have everything. -
Yes, but only if it’s safe. Examples could be:
Turning off water
Covering a broken window
Moving items away from leaks
Securing your vehicle
Keep any receipts for emergency repairs as they may be reimbursed.
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Make sure everyone is okay
Call 111 if needed
Exchange contact details with others involved
Take photos of the scene
Don’t admit fault
Contact us when you’re ready to lodge the claim
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Call the Police and get a report number
Take photos of damage
Avoid touching anything more than needed
Contact us and we’ll help lodge your claim
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Put your safety first
Don’t attempt major clean‑ups until it’s safe
Take lots of photos before moving anything
Contact us as soon as possible - big events can cause delays, and early notification helps
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Please wait until we or the insurer confirm what’s approved.
Emergency repairs to keep you safe or prevent further damage are okay - just keep receipts. -
Every situation is different. Simple claims may be fast; others may need assessors, repairers, or specialist reports.
We’ll keep you updated so you always know what’s happening.
What You Can Expect From Us
A calm, supportive approach - no matter the situation
Help deciphering what your policy covers
We’ll lodge the claim for you
We’ll speak with the insurer on your behalf
We’ll keep things moving and keep you updated
If something isn’t right, we’ll advocate for you